At LigaLi, all our products are delivered digitally and designed for instant access. As our offerings include downloadable templates, scripts, toolkits, and graphics, we do not offer returns or refunds once a product has been purchased and accessed.
Digital Product Policy
Due to the nature of digital goods, all sales are considered final. Once the product files have been delivered or downloaded, we are unable to offer a refund, exchange, or cancellation. This policy is in place to protect the intellectual property and value of our products.
Eligibility for Refund (Exceptional Cases)
Refunds may only be granted in the following rare circumstances:
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You purchased the same product more than once by mistake.
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The product was not delivered or the download link was broken.
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You received a file that was completely different from the product description.
In these situations, verification is required before any action is taken. If your case qualifies, a refund may be processed within 7 business days.
Responsibility of the Buyer
Before making a purchase, we strongly encourage:
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Carefully reading the product description.
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Reviewing any included feature lists and compatibility notes.
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Ensuring that you have the required software (e.g., Unity, OBS, Notion, etc.) to use the product.
Since our products are intended for creative professionals (game developers, streamers, and digital creators), technical proficiency is expected.
File Access Issues
If you’re facing trouble accessing your digital files, we recommend checking your device storage, internet connection, and supported software versions. Most issues can be resolved with standard troubleshooting.